Learn about Nest Aware subscriptions before you buy
Nest Aware is a paid subscription service that makes your Nest camera even better with additional features and services. With a subscription, you can set Activity Zones, get improved activity alerts, and create video clips and timelapses from your video history. Here are some answers to the most frequently asked questions about Nest Aware
If you want to learn more details about Nest Aware service, read the FAQ below.
If you need to troubleshoot or want to learn more about using Nest Aware, Nest cameras, Video History, camera notifications and more, please use the search bar at the top of this page.
If you’re looking for a basic manual, check out our “getting started” articles for Nest Cam
Get started using your Nest camera
To help you get started, we’ve included some articles such as how to watch and share video, how to use talk and listen, what the lights and sounds mean on your camera, and how to change camera alert settings.
If you’re looking to get started with Google Nest Hello, see Get started using your video doorbell
If you don't find what you're looking for below, use the search bar above, or go to the Google Nest camera support page to view nest aware for multiple cameras.
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nest aware for multiple cameras include a few printed materials in the box to familiarize you with the products and get you started using them. Only outdoor cameras come with full installation guides, but we’ve provided links to online guides for our indoor cameras.
Nest Cam IQ Outdoor
Your Nest camera will send notifications to your phone when something happens, but if you’re getting too many alerts or not enough, you may want to change the settings. You can also add a Google Nest Aware subscription to get more meaningful alerts and filter out ones you don’t want.
Installation Guide (16 pages, 0.5 MB)
Get started using your Nest Hello video doorbell
Here you’ll find some articles to help you get started using your video doorbell including: how to watch and share video, how to use pre-recorded Quick Responses and talk and listen, what the lights and sounds mean on your doorbell, and how to change alert settings.
If you're looking to get started with Google Nest cameras, see Get started using your camera.
Your Google Nest Hello video doorbell comes with a Quick Start Card that outlines what comes in the box and how to start setup with the Nest app. You can find warranty information for Hello at the link below.
Warranty online
You'll find an overview of how to install your Nest Hello in the article below or choose to watch an installation video, but it's best to use the Nest app to walk through installation.
You can see your Nest Hello’s live video stream on the app home screen. If you want to go back in time to see what has happened, it’s easy to do. You can also share your video stream or clips from your history with other people in a few different ways.
You can communicate with people using pre-recorded Quick Responses or Talk and Listen on your camera even when you’re away. Your camera will use its lights and sounds to let you know what’s happening, but you can turn them off if you want.
Your Nest Hello will send notifications to your phone when something happens, but if you’re getting too many alerts or not enough, you may want to change the settings. You can also add a Google Nest Aware subscription to get more meaningful alerts and filter out ones you don’t want.
The articles below give you an overview of nest aware for multiple cameras and other details so that you can make an informed decision before you purchase a subscription.
Important: Nest Aware is available directly from Google, and also through our partners. If you purchased Nest Aware through one of our partners, their policies may be a little different than what you see in this article. In general, you should contact the partner to learn the details of your subscription plan. For a quick overview, visit our FAQs about purchasing Nest Aware through one of our partners.
